Returns Information

Returns

Most of our products offer some form of personalisation and are made to order. Unfortunately returns can’t be accepted for personalised /made to order items.

Faulty or damaged products

If there is a problem with the item you have received, please contact us to let us know what's wrong so we can help.  If we need to send you a replacement, we will aim get this made and sent out within 2 working days.

If we have made a mistake on your order

We always check everything but we are human and from time to time the odd mistake happens. If we have made a mistake on your order, please contact us to let us know, and we will fix it as soon as we can.  If we need to send you a replacement, we will aim get this made and sent out within 2 working days.

 You can see our full refund policy here